FAQ
What Factors Are Used To Calculate YIELD Figures?
Yield numbers assume the Oil Metering Pump is operational. The ratio used is the Idemitsu recommended ratio of 256:1 or .5 oz per Gallon of fuel.
Premix ratios for Racing and other highly modified engine configurations are specifically prescribed by the engine builder/tuner. When premixing for an engine WITHOUT the Oil Metering Pump, the generally accepted ratio of 128:1 or 1 oz per Gallon of Fuel is used as REFERENCE ONLY. We strongly urge you to consult all available resources when determining the appropriate premix ratio when not using an Oil Metering Pump.
What about Media?
What Is Your Return Policy? - Returns, Refunds and Exchanges
Returning
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. Lubricant items can not be returned if they are opened. Other merchandise that has been used or altered will not be accepted for return or exchange.
Please email to request a refund and we will reply with an RMA number and shipping information.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
What About Shipping?
Shipping Rates
We use UPS to deliver our orders. The rate charged for the shipping of your order is based on the weight of your products, and your location. Please use the table below to determine your shipping zone. Then, on the shopping cart, please select both proper shipping UPS zone AND the U.S. State the order will be shipped to.
Turnaround
All orders are dropped-off/shipped within 24 hours Monday thru Friday, and the standard UPS pick-up time is 5:00 pm. Please refer to the UPS Transit Day Map. for estimated transit duration after pickup by UPS.
Order Tracking
We will update your order with the tracking information.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
